Policies, Terms & Compliance
Clear, transparent, and student-friendly guidelines for our PDF notes, online mock tests, and Razorpay secure payments.
Refund & Cancellation Policy
Last Updated: October 19, 2026 • Transparent, Fair & Clear Terms
Thank you for purchasing study materials from Gujarat Study Official. Please review our policy regarding returns, refunds, and order cancellations for digital study content.
Eligible Refund Scenarios (100% Guaranteed)
We immediately honor refunds under the following verified circumstances:
- Duplicate / Accidental Double Charge: If your bank account or UPI was charged more than once for the same PDF/Mock test due to network fluctuation or gateway timeout, the duplicate charge will be 100% refunded automatically.
- Technical Delivery Failure: If payment succeeds on Razorpay but the PDF material fails to unlock in your library, and our technical support cannot unlock it within 24 hours of receiving your support ticket.
- Wrong / Inaccessible Document File: If a corrupted or inaccessible file was uploaded in error and cannot be rectified within 48 hours.
2 Digital Products Non-Tangible Nature
Because our study materials are intangible digital goods delivered instantly via online streaming and digital PDF access upon payment confirmation, we generally cannot accept cancellations or refunds once a PDF has been unlocked, read, or downloaded, except under the eligible technical/duplicate conditions listed above.
3 Refund Processing Timeline
Once an eligible refund request is approved by our billing team:
- The refund is initiated directly via Razorpay to your original payment source (UPI VPA, Debit/Credit Card, or Netbanking).
- Refunds typically reflect in your bank account within 5 to 7 business days as per standard RBI banking settlement cycles.
Need help with a payment or refund?
Contact us with your Razorpay Payment ID / Registered Mobile Number:
gujaratstudyofficial@gmail.com • +91 78628 00739